In a well-known ski resort, a couple has the brilliant idea to open a "4-legged hotel" where people can stay during the Christmas holidays in the company of their beloved pets. Trouble begins when the place is invaded by dogs, cats, rabbits, ferrets and parrots (not to mention their owners!).
Crystal, a rich party girl, finds a little girl's letter to Santa asking for a new mother, and she vows to win over the father and daughter before the holidays.
Six years after saying "I do," Olive and Clay call it quits. Although they split amicably, both want custody of their beloved dog Wesley and they end up in court. With everything at stake, can man's best friend find a way to reunite the couple?