Louie De Palma is a cantankerous, acerbic taxi dispatcher in New York City. He tries to maintain order over a collection of varied and strange characters who drive for him. As he bullies and insults them from the safety of his “cage,” they form a special bond among themselves, becoming friends and supporting each other through the inevitable trials and tribulations of life.
Latka is sent to rescue a female cabbie who is stranded in a snowstorm, but he breaks down as he reaches her. The two are freezing in her cab and decide to make love in order to avoid freezing to death. They survive and are rescued but Latka feels tremendous guilt and Simka realizes he's been unfaithful (despite the circumstances) before he can even tell her. Latka and Simka seek the guidance of their minister, who says to set things right, Simka must sleep with someone Latka works with. (Continued in part two)