Louie De Palma is a cantankerous, acerbic taxi dispatcher in New York City. He tries to maintain order over a collection of varied and strange characters who drive for him. As he bullies and insults them from the safety of his “cage,” they form a special bond among themselves, becoming friends and supporting each other through the inevitable trials and tribulations of life.
Diane, an old friend of Jim's comes to the garage looking for Jim, and Alex takes a liking to her. Alex makes some less than flattering remarks about Jim, not realizing that she and Jim have begun a romantic relationship. When Jim confronts Alex about the things he said, Alex justifies his comments with examples of crazy things that Jim has done. Jim is touched that Alex remembered all those things about him and all is well.