Louie De Palma is a cantankerous, acerbic taxi dispatcher in New York City. He tries to maintain order over a collection of varied and strange characters who drive for him. As he bullies and insults them from the safety of his “cage,” they form a special bond among themselves, becoming friends and supporting each other through the inevitable trials and tribulations of life.
Alex's ex-wife, Phyllis, depressed and lonely, comes to see Alex, who takes pity on her and includes her in his holiday plans. This turns ugly, when she manages to bring the whole gang down with her self-pity. Her Christmas present to Alex is that she won't bug him for New Year's, which turns out to be the best gift she could give him.