Louie De Palma is a cantankerous, acerbic taxi dispatcher in New York City. He tries to maintain order over a collection of varied and strange characters who drive for him. As he bullies and insults them from the safety of his “cage,” they form a special bond among themselves, becoming friends and supporting each other through the inevitable trials and tribulations of life.
Tony takes a second job working as a chauffer for a wealthy but friendly woman named Christina. The two of them hit it off while he's driving her around, and Tony develops a crush on her. By the time Tony finally gets up the nerve to ask her out, it's too late-- she has just become engaged.
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