Louie De Palma is a cantankerous, acerbic taxi dispatcher in New York City. He tries to maintain order over a collection of varied and strange characters who drive for him. As he bullies and insults them from the safety of his “cage,” they form a special bond among themselves, becoming friends and supporting each other through the inevitable trials and tribulations of life.
When Louie spies on Elaine changing in the garage bathroom, she enlists a NOW representative's help and gets Louie fired. Louie appeals to Elaine at her apartment one evening though and begs her forgiveness (and her help getting his job back). After Louie exhibits actual remorse and demonstrates through a touching story that he knows how it feels to be violated, Elaine accepts his apology (and presumably gets him rehired at the garage).
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